2024 Conference Schedule will be published in June 2024.
2023 Conference Schedule
Sunday, November 12
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Check in at the registration & information desk to pick up your name badge and conference materials.
ISSP representatives are here throughout the conference to answer your questions.
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From Fragmented to Flourishing: How Salesforce Supports a Connected Student Experience
Uniting student data on a single platform plays a crucial role in helping institutions understand learners more deeply, deliver unified advising experiences, and maximize engagement. Join higher education experts from Salesforce and Attain Partners to discover how to:
Break down data silos and gain a holistic view of every student
Use Salesforce to improve efficiency, student retention, and overall satisfaction
Transform your student experience by harnessing the power of Data + AI + CRM + the right implementation partner
What’s the format?
This interactive session will provide:
An overview of the current student experience landscape
Examples from campuses currently using Salesforce to support their One Stop and/or Student Advising
A demo of Salesforce’s new Education Cloud that supports the student experience
Who should attend?
Anyone interested in learning how Salesforce and Attain Partners can help streamline student service and support
Current Salesforce users who want to learn more about their current investment and newly available functionality
How do I sign up?
College and university representatives need to be registered for the ISSP 2023 conference. Once you’re registered for the conference, you can complete this pre-conference registration form.
You will receive an email from ISSP with your confirmation number and additional details needed to check in for the event.
There is no additional cost for this session and refreshments are included.
Space is limited—Register soon
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Artificial Intelligence: Everyone’s Talking About It, but What Does it Mean for You and Your Students?
In the bustling realm of artificial intelligence, discerning its implications for your campus can be challenging. As student services professionals, you excel in your field, and at Ivy.ai, we're AI specialists. Join us to demystify AI's role in higher education and explore the transformative potential of AI chatbots for enhancing your operational efficiency and elevating student engagement.
Dive deep into the world of authentic AI-driven conversations in our interactive session. Hear directly from your peers about their experiences with Ivy's AI chatbot across diverse educational institutions. Get a sneak peek into the cutting-edge features of the IvyQuantum™ platform with a live demo. And don’t hold back – join our open forum Q&A at the close, bringing your most pressing questions. Register now for an enlightening experience!
Who should attend?
Do you…
Want to understand how AI can streamline your operations AND enhance the student experience?
Implement or manage technology solutions used by the student services team(s)?
Have an interest in innovation and leveraging technology for improved student engagement and operational efficiency?
Want to gain insight into how AI can contribute to data-driven decision-making?
If you answered YES to any of the above, then you should register for this panel session!
How do I sign up?
College and university representatives need to be registered for the ISSP 2023 conference. Once you’re registered for the conference, you can complete this pre-conference registration form.
You will receive an email from ISSP with your confirmation number and additional details needed to check in for the event.
There is no additional cost for this session and refreshments are included.
Space is limited—Register soon
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Meet exhibitors with creative technology and service solutions in the Exhibit Hall. Don't forget to get your stamp at each exhibitor booth for the passport contest to be eligible for fun prizes.
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Presenter:
Julie Selander - Director, One Stop Student Services, University of Minnesota and President of ISSP
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To kick off the conference, our Opening Town Hall is where you'll have the opportunity to share and connect with your colleagues on the successes and challenges you've experienced, what's on your organizational "road map" for the future, and what you'd wish for if you had a magic wand. Whether you’re in the planning or implementation stage of your “one stop”, have had an integrated student services model for years, or are just exploring the idea, this session will provide a great way to share and learn from one another, as well as meet new colleagues. We expect this to be a fun and engaging session!
Facilitated by:
George Yanchak - West Virginia University
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Enjoy coffee and tea in the ballroom foyer.
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Panelists:
Chevaun Whitman - Morgan State University
Mike Ormsby - University of Connecticut
Harshita Mathur - NYU Abu Dhabi
Donnell Clement - Union College of Union County
Brett Butler - University of North Florida
Facilitated by:
Scott Saltman - The Journal for One Stop Excellence
The landscape of student services is continually changing as we seek to more effectively serve our students and other institutional constituents. In this session, we will hear from our colleagues, representing a diverse range of colleges and universities, share what they see as the challenges and opportunities we have and how we may address the many needs of our institutions.
Sponsored by Ivy.ai.
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Enjoy coffee and tea in the ballroom foyer.
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Presenter:
Alecia Fields - Montgomery County Community College
In a post-pandemic world where students want the flexibility of in person and virtual service options, learn how Montgomery County Community College was able to expand its One Stop into a multimodal student experience, across multiple campus locations, delivering face-to-face and online services. In this session you will learn how to create a One Stop and utilize tools and systems to reduce student lines, create a balance between front facing services and backend processing, and how to manage hybrid teams.
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Presenter:
Jeffrey Greenberg - University of Pennsylvania
Hiring, onboarding, and training new staff is a significant investment of time and resources. When done effectively, it can also make a powerful first impression that will enhance staff retention and team culture. University of Pennsylvania’s One-Stop Student Service Center has had tremendous success hiring in cohorts since its inception in August 2021 with a 100% retention rate of all newly hired Counselors since that time. Join us as we share our strategy of aligning start dates for new hires, the framework and guidelines for our onboarding & training plans, the value of peer-led training, intentional ways to shape culture right from day 1, and our lessons learned along the way.
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Presenters:
Kathy Dowden & Nicole Chen - Rutgers University, New Brunswick
Introducing a One Stop within an established institution can be challenging. The reputations of the integrated departments may need repairing. Staffing and role restructuring can cause suspicions. Campus partners and students alike need to be taught a new way of handling the business side of their education. This presentation will show how Rutgers One Stop created a vibrant promotion campaign to introduce and educate campus stakeholders on our services and how we bridged relationships through a collaborative liaison initiative.
This presentation will dive into how Rutgers One Stop connected our advisors to staff members in student affairs and academic advising. The main goal of an integrated services department is to streamline processes, enhance customer service, and improve the student experience by mitigating the “runaround” students endure at large institutions. Familiarity with the policies of units outside of scope of its primary functions is critical. Partner units need to understand a One Stop’s role so they can refer students with clear expectations. To achieve these goals, the One Stop recognized the need for supplemental training and a deeper connection with university divisions. With this clear opportunity for improved student support, the liaison project was born. Learn how Rutgers One Stop inventories the strengths, talents, and interests of staff to match them with student affairs and academic departments to support the most effective collaboration. Not only did this enhance the student experience, but it also allowed staff to make connections with the greater university community.
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This unfacilitated session time is a dedicated space for those who may want to meet and network with others.
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Item description
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Presenter:
Liz McLain - Kansas State University
What are you doing to make sure the people you serve feel welcomed? Sometimes it helps just to look at what we do for others and what we can do for ourselves. This session looks at some of the core components of a strong, positive front line office. Join me for a look at stories of the good, the bad, and the Oh No! of customer service. Bring your stories, participation is part of the fun!
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Presenters:
Peter Drew & James Curry, Jr. - ACI Worldwide
Future-proof your student services operations by learning about the changing landscape of the payment industry and the habits of your students and parents. If your student services one stop isn’t looking at how students want to interact (payment wise) with the University, now is the time to prepare yourself for the future of what students and parents expect Universities to provide. Come listen to what the changes in the industry look like and what questions to ask to ensure you’re meeting the student and parents where they are.
With over 60+ years of combined experience in Student Services and the Payment Industry, Peter Drew and James Curry will provide an engaging overview of the dramatic changes, what to expect, and how to prepare you and your team for the inevitable change.
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Presenters:
Lin Shay & Katelyn Kim - West Virginia University
One Stops offer a wide array of services and streamline efforts of various departments at one centralized location. This presents the unique need for a close relationship with university partners. With varied priorities, how can we create a collaborative culture among all entities to warrant excellent student service? How can we ensure information such as job knowledge, updates, and feedback flows seamlessly from one team to another? In this session, we are offering solutions to some of the most frequently asked questions. We will discuss various structures and areas for collaboration when working with university partners, address the importance of establishing a shared vision, and demonstrate how to build and sustain successful partnerships through training, information sharing, and culture building.
Start this session with a short video highlighting the structure of West Virginia University’s One Stop, the WVU Hub, and hear what our university partners have to say about working with the WVU Hub. Strategize your One Stop’s collaboration as we illustrate through a brief presentation on how we utilize a centralized onboarding process to establish a student-centered mindset and foundation of knowledge, how we improve our collaborations with university partners through cross-team trainings, open conversations, event participations, outreach, and information sharing. Join us for a discussion on your vision and experiences when working with university partners. Take away practical tools to help build a more cohesive workplace and enhance integrated student services.
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Presenters:
Jennifer Vaden - Vaden Higher Education Consulting (formerly at George Washington University) and David Cooper - CMD Outsourcing Solutions
Many institutions have been feeling the pinch since the pandemic hit, with resource scarcity becoming commonplace. The question of how we accomplish more with less is getting tougher to answer. Meanwhile, our students and parents are expecting a high level of service and support from us. This has created an environment in which one stop shops must be creative with the financial and human resources we do have to meet student and parent demands. Now is the time to reap the benefits of outsourcing. Come learn about how GW's Student Financial & Registration Services team embraced a shared partnership with CMD, a third party vendor offering call support, to improve our call answer rate from 25% in August 2018 to nearly 90% by August 2022.
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Join your colleagues for a reception at UNC Charlotte Marriott sponsored by Nelnet Campus Commerce.
Complimentary hors d'oeuvres and 1 complimentary drink ticket provided. Cash bar also available.
Monday, November 13
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ISSP representatives are available during this time if you have any questions.
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Meet exhibitors with creative technology and service solutions in Exhibitor Hall. Don't forget to get your stamp at each exhibitor booth for the passport contest to be eligible for fun prizes.
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Join your colleagues for a hearty breakfast in the UNC Charlotte Marriott Ballroom.
Sponsored by Salesforce.
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Panelists:
Panelists include students from various local institutions including UNC Charlotte and Wingate University.
Facilitated by: James Curry, Jr - ACI Worldwide
Ever wonder whether you are reaching an audience? Are the services your One Stop provides and the strategies used to interact and communicate with your student body working? Well, this is your opportunity to hear firsthand from current students!
This Q&A session, with students who are attending various institutions, will allow you to understand what your students expect from us and how we can better engage them and potentially exceed their expectations. The use of technology, communication styles and generational differences will be explored. Come learn how to really understand your audience and whether or not you’re meeting their needs.
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Enjoy coffee and tea in the ballroom foyer.
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Presenters:
Donnell Clement & Dominique Maynard - Union College of Union County
This session will explain the redesign of how advising services are delivered to students within a one stop environment. The way this is done is through effective outreach, pro-active advising and coming up with ways to meet the needs of students. The goal of this session is to show how institutions can implement advising best practices as it relates to enrollment and retention in a one stop environment, and how these important factors contribute to student success. In addition, it will also show how one stops can use data to make decisions on how advising services should be delivered in their one stop centers.
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Presenter:
Rana Peake - Sinclair Community College
Integrated student services allow cross-departmentally trained staff versed in a multitude of processes help students navigate college enrollment steps, which can often feel overwhelming. While new staff are often equipped with some enrollment knowledge and experience; designing and implementing a collaborative onboarding plan (with ongoing training!) is key to building a skilled, knowledgeable, and cohesive integrated service team. Sinclair Community College opened its newly renovated Welcome Center in the Summer of 2019. However, in 2018, during construction, we began serving students while building our integrated service model. Using temporary space shared by key stakeholders (Placement Testing, Registration and Student Records, and Financial Aid), department leaders, along with a newly created position of Training Manager, worked together to onboard and train sixteen brand new Enrollment Specialists. This building-the-car-while-you-drive-it-approach is not an easy one, however it afforded us a full year to work through and document processes before we successfully opened our new front door. But then there was a pandemic. Forced to rebuild our new car, we quickly pivoted and immediately began offering remote-only services. In our post-pandemic world, Sinclair’s Welcome Center now provides full time in person and remote services, which in 2022 alone, grew to complete nearly 70,000 unique transactions. In this session participants will discuss why training matters; explore ideas for building an onboarding plan that fits their individual integrated student service space; and learn how collaborative onboarding and training in Sinclair’s Welcome Center has impacted employee confidence, success, and promotability!
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Presenters:
Patience Bergman & Sophia Bunker - University of Minnesota
The University of Minnesota - Twin Cities One Stop Student Services office strives to create a welcoming and accessible climate with attention on removing barriers based on identities. The longstanding Diversity, Equity, and Inclusion (DEI) committee within One Stop Student Services is tasked with weaving DEI concepts and topics into the everyday work of the entire One Stop staff to ensure quality support of the University of Minnesota community. The DEI committee facilitates four training sessions during One Stop’s new employee onboarding as a way to set foundational expectations which provide the groundwork for office culture.
Beyond staff onboarding, current One Stop staff members benefit from further discussions surrounding applications of DEI concepts through ongoing, point in time trainings. The DEI Booster Series is an ongoing training series which was developed by the DEI Committee in 2022 to continually offer opportunities to grow in individual DEI competencies. The intention behind the development of the DEI Booster Series was to provide a safe and open-minded space for staff to engage in conversation. These small group discussions allow for trained One Stop staff to engage with various concepts and find ways to better support each other as well as the populations served at the University of Minnesota. During this session, presenters will provide an overview of the DEI Booster Series, the structure for the sessions, and relevant topics used to guide discussions. Attendees will participate in facilitated small group dialogue to experience the ongoing trainings One Stop staff attend.
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Presenters:
Sejal Shah - University of Texas at Austin, Jennifer Vick - University at Buffalo, and Shannon Vander Meulen - WaitWell
Join University of Texas at Austin’s Sejal Shah, University at Buffalo’s Jennifer Vick, and WaitWell’s Co-Founder and CMO Shannon Vander Meulen, as they discuss how they optimize student service delivery. From virtual service delivery, appointment scheduling, and analytics, Sejal and Jennifer will share their experiences using WaitWell’s digital solution.
This discussion will delve into the challenges that prompted their student centers to seek digital solutions and investigate the integration and adoption of new technology-driven procedures in their one-stop. Discover how you can enhance both staff and student experiences by gaining in-depth insights into your service operations, along with other advantages of employing digital tools in any student service center.
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Enjoy coffee and tea in the ballroom foyer.
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Presenters:
Marisol Marrero & Randy Rosario- New York University
In this presentation, we will discuss the evolution of our StudentLink Center cross-training model over the last eight years. At StudentLink, we are the student-facing part of the Offices of Financial Aid, Registrar, Bursar, Global Programs, and Global Services. We will discuss our evolution from a low-tech but effective model to a data-driven technology-rich model leveraging in-house videos to target specific topics, topic-specific recordings, and published materials. We will discuss how we gained buy-in from our team to create a training team that is now Trainer-led. We will discuss how the training timeline was developed and how the topics were selected. We will explain how we arrived at how much time was needed for each subject area to create a training schedule. Finally, we will discuss the importance of overall professional development and how it has increased our team's overall employee satisfaction and morale. Our data indicate that the impact of our training has resulted in a reduced waiting time averaging 4 minutes from 20 minutes or more, increased student satisfaction by 92% or higher every month since we opened, and a referral rate that is consistently below 10%. We will happily answer questions throughout the presentation and engage with our attendees through poll questions. We will share our rubrics, training schedule, and learning outcome worksheets.
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Presenters:
Jessica Rodriguez and Raven Pereida - University of Texas at Austin
Welcoming a new employee into your organization should be done with intentionality and with their overall happiness and success in mind. Join our session to learn how Texas One Stop at The University of Texas at Austin has leveraged available resources to revamp its onboarding and training processes to provide new staff with the transparency, organization, and support needed to become successful Texas One Stop Coordinators. In this session, attendees will learn how Texas One Stop increases motivation, satisfaction, and confidence in new staff and how cultural alignment sets them up for successful integration into our organization.
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Presenters:
Andrew Roybal-Cano & Amy Mooneyham - Stephen F. Austin State University
A student workforce can often be difficult to manage anywhere on campus but can be especially difficult for one-stop shops. It can often be a challenging sell for any student to commit to the demands of a one-stop shop. Additionally, the offices represented in your One-Stop may have high expectations for the types of information the students are required to know day-to-day. Stephen F. Austin State University’s one-stop shop showcases a predominantly student workforce with high retention rates and high quality of service metrics while maintaining a healthy work/study balance for the students. In this session, we will cover establishing a reliable applicant pool for student employees, creating the necessary training culture to facilitate student growth and collaboration in the material, empowering students to take ownership of their workplace, and coaching student employees on long-term vocational skills.
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Presenters:
Mary Austin - Empire State University and Paul Burke - Ocelot
AI-powered communication, such as Chatbots, have become a growing part of the interconnected, technology-driven, higher education landscape. Whether or not the adoption of AI-driven technology occurs quickly or slowly, it is clear that AI is shaping campus operations today and will continue to influence what student services may look like in the future.
Join Empire State University as they share results of their three-year AI enhanced 1Stop Student Service Model leveraging the Ocelot communication platform including return on investment and long-term strategic planning. This session will evaluate year-over-year student service analytics, provide real-world use case scenarios, explore the evolution of AI student communication and support technologies such as chatbot, live chat, texting, and latest advancements with ChatGPT. They will discuss how integrating AI-technology into the university's student service model helped expand student service capacity, increase student retention, and improve operational efficiency.
Attendees will 1) assess the effectiveness of incorporating AI into a student service model over multiple years, 2) understand the varying student service capabilities within chatbot, live chat, texting and ChatGPT, 3) recognize how AI can expand student service capacity and create long-term efficiencies (ROI).
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Enjoy lunch in the Ballroom of the UNC Charlotte Marriott, and meet exhibitors in the Exhibit Hall to learn more about creative technology and service solutions. Don't forget to get your stamp at each exhibitor booth for the passport contest to be eligible for fun prizes.
Lunch sponsored by Anthology.
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Get your comfortable shoes on (and depending on the weather, bring a light jacket and umbrella) and join us promptly at 1:30 pm in the UNC Charlotte Marriott Ballroom for important tour logistics and instructions.
We’ll start with an announcement from our 2024 institutional host revealing our conference location for next year (we’ll announce the winner of our “Guess the 2024 ISSP Location” contest too).
Then we will have our 2023 institutional host, UNC Charlotte, share a brief overview of their integrated student services model before we load buses and head over to see it in action.
Bus transportation sponsored by WaitWell.
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Tour guides at UNC Charlotte will greet us at the bus stop and will then guide groups of attendees through various tour stops with presentations along the way.
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Join your ISSP colleagues and our institutional host, UNC Charlotte, for a reception on campus.
Reception sponsored by ACI Worldwide.
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Buses will provided transportation back to the UNC Charlotte Marriott Hotel beginning at approximately 5:30 pm with the last bus leaving at approximately 6:30 pm.
Thank you to WaitWell for sponsoring bus transportation for our conference attendees.
Tuesday, November 14
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ISSP representatives are available until 11:15 am to answer your questions.
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Meet exhibitors with creative technology and service solutions in the Exhibit Hall. Don't forget to turn in your Exhibitor Passport by 11:15 am to be eligible for prizes.
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Join your colleagues for a hearty breakfast in the UNC Charlotte Marriott Ballroom.
Breakfast sponsored by Attain Partners.
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Presenters:
Emily Brown, Briana Crowell, & Erica Rosales - Wingate University
This session will highlight our hiring and staffing process, along with our actions throughout the term of student employment, that produce well rounded students as they enter the workforce at the postgraduate level.
Student employment offers a unique experience for students to work on campus in various capacities. As a supervisor, you have the privilege of mentoring students who will represent your institution for years to come. In Bulldog Central at Wingate University, we see our student workforce as the future. Whether our students graduate and move into a role within higher education, or pursue careers in digital marketing, we aim to foster an environment that provides them with relevant work experience while simultaneously benefiting our mission and vision as a one-stop.
Our students come from various backgrounds, have different majors, and have different experiences prior to working in Bulldog Central. One common factor that they take away is the passion to serve others. Through customized training, we have been able to establish a student-run call center. Our student workers go through different programs throughout their employment to continue to develop their professional skills, while ensuring that they are satisfied with the working environment in the call center and they feel valued as an employee.
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Presenters:
Jim Stapleton, Jay Stefanelli, & Justin Makowski - Rutgers University, New Brunswick
When it comes to seeking support, students and their families can choose from multiple communication channels, but the telephone may still represent the most heavily used contact method. One Stop Call Centers must respond to a variety of topics in a fast-paced setting – making it essential to find the right team members to maintain a friendly and welcoming environment. Comprehensive staffing schedules facilitate the ability to react quickly to rapid increases to phone inquiry volume in real-time whilst not compromising efforts to support online and in-person inquiry channels. To organize such an approach, a combination of full-time and student staff maximizes the ability to operate a call center in an environment beset with budgetary constraints. Analyzing historical trends results in an understanding of cyclical tendencies, enabling communication with partner units about emerging issues to meet future demands.
The One Stop team at Rutgers University–New Brunswick provides frontline support for more than 50,000 students, their parents, and countless guests via phone, webform, email, and in-person. This presentation will explore the planning process for designing and operating an in-house call center, including the customer service philosophy, technology and workflow planning, and staffing considerations. The presenters will discuss the methodology used to measure the quality of student interactions based on modality, the required operational adjustments, and the justification employed to change the legacy mindset of an institution. Finally, the speakers will share lessons learned from their experience and participants will leave with a playbook for delivering premier support through their call center.
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Presenters:
Katelyn Kim & Lin Shay - West Virginia University
One of the biggest challenges we face is offering comprehensive, consistent, and effective training to One Stop staff who represent multiple offices. Through years of practice, we have developed our “tried-and-true” systematic onboarding training, professional development training, and in-season training series using a combination of different methods. Join us to experience for yourself the interactive and outcome-focused training methods we have developed. Discuss with colleagues from other institutions the challenges and success in training One Stop staff. Walk away with new ideas and methods to develop or renovate your own training plans for One Stop staff!
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Presenter:
Ernest Brevard Jr. - Morgan State University and Lisa Hansen - Anthology, Inc
As partners since 2019, Anthology (formerly Blackboard) and Morgan State have developed a deep partnership that has provided value as well as scalable support to the students at Morgan State University. Join us to talk about how the partnership started, how the development of the Bear Essentials One-Stop Student Services Center on campus has been aided in the partnership and how our on-going partnership continues to grow.
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Enjoy coffee and tea in the ballroom foyer.
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Presenters:
Misty D. Mahefkey & Jessica Plannick - Columbus State Community College
Join us on a journey as we challenge the age-old notion of the "seven-year itch" and its impact on institutional success. Explore the transformation of Columbus State Community College’s Student Central, where adaptation, evolution, and resilience have not only negated this belief but propelled the institution to new heights. Discover how the introduction of virtual services, a robust online presence, and strategic partnerships have driven a remarkable paradigm shift. Delve into our success story, marked by doubling in staffing, expansion of services, and innovative solutions in areas such as IDs, Residency, and Financial Aid advising.
Amidst the evolving landscape, we address the critical aspect of staff morale and well-being, offering insights into our commitment to creating a positive work environment. Learn how our Continuous Learning Team and inventive incentives foster engagement, growth, and unwavering dedication. However, no journey is without its challenges. Navigate through the obstacles we encountered, from staffing dilemmas to nurturing high morale in the face of change. Gain valuable insights into our strategies for overcoming these hurdles and maintaining an unwavering focus on excellence.
Join us in this illuminating presentation where we share not only our accomplishments but also the invaluable lessons learned along the way. Experience firsthand the triumph over the "seven-year itch" as Columbus State Community College’s Student Central leads the way in redefining success, resilience, and perpetual growth.
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Presenters:
Christine Kremer & Catherine Mix - University of Dayton
Learn how the Strategic Enrollment Management Division of a private mid-size university maintains an organizational culture of inclusive excellence that each staff member embraces and demonstrates. Each month, staff engage as a team in the ‘learning and application’ of diversity, equity and inclusion topics. Examples of these monthly sessions will be shared, including key learning and outcomes. Additionally, the division’s strategic plan for Diversity, Equity and Inclusion will be discussed which includes key performance indicators (KPIs) that are related to measures of equity for student services. These measures of equity ensure equity in service delivery to students and families and include need-based appeals for additional financial aid and removal of registration holds. These individual and group initiatives ultimately influence our ability to provide service to a diverse student body.
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Presenters:
Megan Walton & Chris Enstrom - Indiana University and Jeri Nichole Crawford - Indiana University Southeast
Join Indiana University Bloomington and one of our regional campuses, Indiana University Southeast, as we identify strategies to reinvent the one stop model. We will explore implementation and navigation of change for large and small campuses. We will focus on what works for both and where different strategies are necessary to enhance engagement and retain staff, while also improving service excellence to meet campus and student needs.
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Presenters:
Drew Golburgh - Florida International University and Judith Witherspoon - Edamerica
The weight of providing front line support to service a high volume of student inquiries can stifle One Stop organizational effectiveness. This session will explore how FIU flipped the script on student support through a creative third-party support solution that allowed for improved internal process, increased efficiencies, increased student satisfaction and staff morale.
During this session, FIU will illustrate the state of its OneStop prior to the partnership with Edamerica through data, organizational structure, EMS partnerships, and staff satisfaction. FIU and Edamerica will then share the process of developing the partnership, from inception to delivery, and including resource allocation, process improvement, training and development, and the ongoing communication between Edamerica and FIU.
And finally, FIU will then illustrate how the power of this partnership has led to improved internal process, increased efficiencies, stronger partnerships with our EMS partners, and increased staff engagement across the OneStop and FIU.
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Don't forget to turn in your Exhibitor Passport by 11:15 am to be eligible for prizes.
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Facilitated by:
Julie Selander, University of Minnesota
Continuing with the topics discussed throughout the conference, the closing Town Hall session will offer two rounds of facilitated breakout conversations with your colleagues aimed at helping you deepen your understanding of what you learned at the conference, and will help you identify take away ideas to implement when you return to the office.
Sponsored by Ocelot.
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We'll close out the conference with some closing remarks from ISSP President, Julie Selander, followed by the announcement of contest and prize winners.
