Mary Austin, MS, is the Director of 1Stop Student Services at Empire State University in Saratoga Springs, NY. With over 20 years' experience in higher education, Mary has served students in various capacities including residence life, adjunct professor, academic and transfer advisor, coordinator of new student orientation and director of admissions. Motivated by the opportunity to improve the student experience, her focus as 1stop director is to streamline college processes, leverage data, and enhance and improve technological systems to provide dynamic, integrated virtual student services that increase student enrollment, retention, satisfaction, and success. In addition to her work in higher education, Mary is the proud spouse of a U.S. Military Veteran and the mother of five children.

Patience Bergman has been working at the University of Minnesota as a One Stop Counselor since Summer of 2021. Patience has a Master’s Degree in Organizational Leadership from Saint Mary’s University and has worked in higher education for over 5 years. In her role as a counselor, Patience also works as a trainer for new One Stop employees. Additionally, Patience is serving on the Diversity, Equity and Inclusion Committee as the longest standing member. When working with students, Patience exhibits an overall drive to support and empower each visitor who comes to our office. As an immigrant student, Patience is a strong advocate for access, representation and inclusion in higher education.

Ernest Brevard Jr. currently works as the Assistant Vice President for Enrollment Management and Student Success (EMASS) Operations at Morgan State University. Dr. Brevard also teaches in the Graduate Program in Higher Education in the Welch Center for Graduate and Professional Studies at Goucher College. He has 10+ years of experience in higher education. His knowledge includes student development theories, FERPA compliance, fundraising and development, student programming, CAS standards, leadership development, and assessment procedures. Prior to coming to Morgan, he worked in Student Affairs at the College of Charleston.

Dr. Brevard received his Bachelor of Science in Special Education from the College of Charleston, his Master of Science in Education with a specialization in Leadership in Higher Education, and Doctor of Education in Curriculum and Instruction from Capella University. He is Quality Matters certified to teach online.

Emily Brown is the Director of Student Communications at Wingate University. Emily has been at Wingate for 2 years, working directly with the student workers in the University Call Center. Emily is a Wingate University alumna. In addition, she obtained her M.Ed. in Educational Leadership at UNC Charlotte.

Her work with student workers stems from her own experience, and the leaders that helped her develop into the higher education professional that she is today. She is excited to continue working with and shaping the experience of developing student leaders.

For the past 5 years, Sophia Bunker has been an invaluable member of One Stop Student Services, where she started as a Student Worker and seamlessly transitioned into the role of a counselor. Sophia has a Bachelor's degree in Communications Studies from which she utilizes her expertise to develop the monthly Diversity, Equity and Inclusion newsletter that is circulated within One Stop Student Services.

Drawing from her own experiences as a student worker, Sophia approaches her counseling work with grace and empathy for every student she helps. Sophia advocates for equitable and inclusive practices in student counseling and it is this passion that makes her such a valuable member to the Diversity, Equity and Inclusion Committee.

Paul Burke, is the Senior Vice President of School Partnerships at Ocelot. He has over 20 years' experience in higher education with an emphasis in EdTech. Paul has experience on both the school and vendor sides ranging from startups to large enterprises. His focus today is helping schools leverage artificial intelligence (AI) to enhance the student experience, support enrollment and retention objectives, increase user engagement, and improve student success. Paul lives on Marco Island, FL with his wife and 3 children and in his spare time enjoys being a private pilot.

Brett has 14 years of higher education experience with 10 of those years in One-Stop leadership. He holds a Master’s Degree in English from Abilene Christian University and a Bachelor’s Degree in Biblical Studies from Palm Beach Atlantic University. He lives in Jacksonville, Florida, with his nine year-old son and spends his free time on the pickleball court or thinking up his next best dad joke.

Nicole Chen, M.Ed, is a Student Service Advisor at the One Stop Student Services Center. In her role, she provides guidance to students and their families navigating their education while troubleshooting the gray spots of it. Nicole has her Masters in Higher Education from Rutgers Graduate School of Education. Previously working in Student Affairs, she specializes in leadership education and experiential learning. Her experiences there have led her to enrollment management and student services.

Donnell has been working at Union College of Union County for ten years. He was the college's first one-stop manager and was instrumental in successfully integrating all areas of student services into a unified delivery system that places students first. Furthermore, Donnell also implemented an enrollment model with academic advisors working within Union College of Union County's One Stop, focusing on retaining the college's non-cohort population.

Recently Donnell has successfully realigned the advisor assignment process at Union College of Union County, assigning advisor's caseload by meta major. This realignment meant fewer caseloads for advisors, which allowed them to build a more personable relationship with their assigned students.

Lastly, Donnell's passion and research interests are One Stop's role in enrollment management, specifically retention. He is currently working on his dissertation, and his research is on how part-time African American males' experiences with academic advisors in one stop model motivate their persistence towards completing their associate degree.

David joined CMD as a principal owner-partner in November of 2005. Prior to CMD, he spent 15 years with Sallie Mae®, the nation’s largest provider of financial services to the higher education community. His last assignment with Sallie Mae was managing director of both E-commerce and Sallie Mae's higher education outsourcing group, Campus Solutions.

David received a BS degree, with a concentration in finance, from the University of Kentucky and an Information Technology Certificate from the University of Virginia. David is a member of the National Association of College and University Business Officers (NACUBO), the National Association of Student Financial Aid Administrators (NASFAA), and remains actively involved in various other higher education associations and initiatives around the country. David and his family reside in Charleston, South Carolina.

Jeri Nichole has over 12 years of experience in higher education. Her desire for learning and devotion to servitude has led Jeri Nichole down a path that fosters a culture of greater student support. She has worked in Financial Aid, Bursar, Accounting Services, Campus Card Services, and now Student Central all at Indiana University Southeast. In spring of 2019, she helped create and implement the Student Central One-Stop at the first regional campus for Indiana University. As the Student Central Director, she oversees the operations of the one-stop, focusing on process improvement, tool efficiencies, and student business culture.

Briana Crowell is the Assistant Director of Student Services at Wingate University. She was part of the initial group that began Bulldog Central in 2021 and is responsible for training new employees and coordinating refresher training for the office. She will have her degree in Organizational Communication and Management from Wingate University.

Briana has always had a passion for helping people and making sure complicated issues are easily understood. Her past experience has helped her connect with students who are looking to find answers in a complicated network of university information. Her goal through Bulldog Central is to assist students in connecting with resources on campus and encouraging help-seeking behaviors.

Mr. James J. Curry, Jr. has over 35 years of experience in higher education with a focus on academic, administrative, operational, and auxiliary services in the public and private sector.

He has led small and large administrative teams at public and private universities and has served in consulting roles for academic administration at a variety of higher education institutions.

Mr. Curry received his bachelor’s degree at The College of Staten Island (CUNY) New York, earned a master’s degree in Information Systems at Pace University, and is ABD for his doctoral degree at Northeastern University.

Mr. Curry’s current role is working for ACI Worldwide, Inc. as a New Business Developer where he provides guidance for Colleges and Universities with advancing their campus commerce strategies.

Kathy Dowden, M.Ed, serves as a Team Lead Manager at the One Stop Student Services Center and founded the Community Outreach and Media Committee, which promotes the services One Stop offers and enhances relationships with the partner offices in the Rutgers community. Kathy has 10 years of experience in higher education in enrollment management and academic advising and earned a Bachelor’s in Fine Arts from New York University and a M.Ed in School Counseling from Long Island University.

Striving to help modernize higher education institutions by streamlining the payment process to help you solve complex payment issues. Serving Higher Education since 1998, Peter has a deep understanding of the payment space and is always ready to consult colleges and universities with their future payment endeavors. Peter lives in Merritt Island, Florida with his wife and both have a passion for playing golf in their spare time.

Chris Enstrom earned a bachelor’s degree in English in 1993 and a master’s in English in 1997, from Eastern Illinois University. From 2006-2016 Chris worked in several capacities for the 21st Century Scholars Program, an Indiana program that provides support services and full college tuition to low-income Hoosiers pursuing a post-secondary education, starting his career recruting eligible middle school students and ending his career as the state director–supervising a staff that supports over 100,000 21st Century Scholars enrolled across the state.

In 2016, Chris took a position with Student Central at Indiana University, Bloomington, which provides customer service for students and authorized third-party users for questions related to billing, financial aid and student records. In his current position as Senior Associate Director, he manages the Contact Center and oversees staff training and continuous education initiatives.

Alecia Fields is a seasoned higher education administrator with over 15 years of experience in the Student Services area. As the Associate Director of Student Services at Montgomery County Community College (MCCC), Pennsylvania, she provides strategic leadership of the One Stop, a team of administrators and staff delivering enrollment and student services related functions to a multi-campus student population.

Alecia was a founding member of MCCC’s One Stop and has worked in multiple capacities on the Student Services Team. She most recently served as Assistant Director of Student Services, where she managed the day-to-day operations of MCCC’s One Stop (Frontline Staff, Enrollment Operations, and Testing Center) at the Blue Bell Campus, which was later expanded to include online and hybrid services during the pandemic. Alecia also supported the Pottstown Campus as Frontline Supervisor to help streamline processes across the college’s multi-campus Enrollment Services Teams. She was responsible for assessment of services and operations and improving the document scanning and imaging processes across campuses.

Alecia also has experience as a Communications & Training Manager, where she was responsible for creating a strategic enrollment communications plan for retention efforts of current students. She created and implemented a training program for the Enrollment Services One Stop which was later incorporated into the onboarding experience across the Student Services unit to include Admissions, Advising, and the Dual Enrollment Early College Program.

Alecia holds a master’s degree in higher education administration from Drexel University, a bachelor’s degree in business administration from Eastern University, and an associate degree from Montgomery County Community College. She is based at MCCC’s Central Campus in Blue Bell, Pennsylvania.

Drew Golburgh has been an Assistant Director at FIU's OneStop since 2015. Drew has worked in a variety of educational settings since 1998, including in-person and online teaching, online curriculum development, instructional design, and student success coaching. Prior to joining FIU's OneStop, Drew was the manager of the Online Student Success team, developing this program in 2013 in conjunction with the launch of FIU Online's fully online degree programs. Drew has been a member of the ISSP planning committee since 2019.

Jeff joined the University of Pennsylvania in 2021 to launch the institution's newly created and first ever one-stop Student Service Center. His immediate priorities were to quickly double the one-stop staff, establish standard operational policies & procedures for the new center, and create robust and continuous training plans to empower a team of generalist Counselors in the functions of Student Financial Aid, Bursar, and University Registrar. In just 2 years, Penn's Student Service Center has nearly tripled its volume of student interactions and continues to expand its suite of services.

Jeff has over 16 years of higher education management and leadership experience in functions including Career Services, Financial Aid, Admissions, and Student Services. He spent over 13 years in for-profit, proprietary institutions prior to joining Penn. Jeff earned his Master of Science in Higher Education from Drexel University and his bachelor degree from University of Delaware.

Lisa Hansen has over 14 years of experience in Higher Education, with a focus in Student Success and Retention. At Anthology, she collaborates with colleges and universities to develop strategies related to enrollment and retention solutions within student services and engagement. Prior to joining Anthology, she served at Wichita State University, starting her career in Undergraduate Admissions, and serving in a director role for 6 years over One Stop Student Services and First Year Advising. She has a strong passion for simplifying processes and improving the student experience.

Kate currently serves WVU as a specialist with the Compliance and Training team. Her primary responsibilities include coordinating departmental onboarding and weekly training for Student Financial Services, chairing the training committee, and trying her best to stay on top of the many changes in the world of financial aid and student services. She has been with WVU since 2019 when she started as a member of the WVU Hub then served as a Hub Manager for nearly two years. Kate led the WVU Hub Intern program for Federal Work-Study students and was an active part of the training and mentoring teams.

Before WVU, Kate taught high school for four years and was involved in creating curriculum for high school Spanish courses. She has a M.Ed from WVU and a BA in International Cultural Studies from Waynesburg University. Kate lives in Uniontown, PA with her husband and two toddlers who have made working from home so wonderful and often difficult.

Christine Kremer currently serves as the Executive Director of Flyer Student Services, a one stop service office at the University of Dayton. The Flyer Student Services team supports students and stakeholders with financial aid, registrar and student accounts related information. Christine has created a service environment of inclusive excellence which supports a diverse student body. Christine has previous leadership experience in financial aid and recruitment/admission for domestic, international and graduate students. She has also taught business courses at the university level. In addition, Christine has leadership skills gained within the financial services and healthcare industries.

Throughout her work experience Christine has been committed to the development, training, coaching, retention and empowerment of a diverse team. A key skill that she leverages is to work closely to develop staff members’ abilities and utilize the unique skills that each person possesses. Ultimately the success of staff impacts their ability to provide equitable and inclusive service excellence to students and stakeholders.

Misty Mahefkey is the Director of Student Central at Columbus State Community College in Columbus, Ohio. With nearly three decades of experience in higher education, she has played a pivotal role in establishing and leading the integrated student services department.

Misty's educational background includes a Bachelor of Business Administration in Management and in Human Resources Management, which she pursued while also competing in college athletics. This experience instilled in her a strong sense of determination, discipline, and a team-oriented mindset-qualities that now drive her professional endeavors. Furthermore, Misty holds a Master of Education from Ohio University, which has contributed to her knowledge in navigating the landscape of education services. Her many years in International Enrollment Services and Admissions has benefited her work in Student Central over the past seven years, where the goal is to assist students with various aspects of their academic journey.

Misty's approach to student success is holistic, emphasizing not only the enhancement of the student experience but also the development and support of her dedicated team.

Justin Makowski – Assistant Director of Operations, Rutgers-New Brunswick. Justin joined the One Stop Student Services Center (OSSSC) at Rutgers-New Brunswick in August 2019, bringing with him more than 15 years of higher education experience in areas related to academic advising, tutoring, admissions, and now providing support for financial aid, student accounting, and registration within the One Stop.

Responsible for managing the workflow at the OSSSC, Justin prioritizes his philosophy of collaboration – honing the current One Stop committee structure – and organizing initiatives to improve upon the Student Experience at Rutgers University. Justin holds a Master’s Degree in Business Administration, with a concentration in Human Resource Management, and a Bachelor’s Degree in English and Honors Studies.

Marisol Marrero is the Executive Director of New York University’s StudentLink Centers. A higher education professional with 20-plus years of extensive experience in the public, private, and nonprofit sectors. Her expertise is in consolidated services operations. She holds a BA in Psychology, an MS in Guidance and Counseling, and an MSEd in Higher Education Administration. She has numerous certificates in Conflict Resolution, Project Management, Train the Trainer and Financial Education. In addition, she earned a post-graduate certificate from the Harvard Graduate School of Education in Management and Leadership and an Administrative Management Certificate from Cornell University’s Business School. She is on the tail end of completing her doctoral studies in Leadership and Management in Higher Education.

Dominique Maynard is a higher education professional who currently serves as an Associate Director of One Stop Operations at Union College of Union County, NJ. She is also an Ed.D. student in the Educational Leadership program at Rowan University.

Dominique is dedicated to supporting the student experience during their academic journey. She is especially passionate about serving those from underserved backgrounds and believes in access to higher education.

With over 10 years of experience in resilience, sustainability and business analysis, Harshita has worked across multiple industries aiming to create and sustain efficient, resilient systems and processes. She has been working at New York University Abu Dhabi for almost four years, as the Business Engagement & Analysis Manager. She currently also serves as the Project Manager for NYUAD's new Service Center, designed and newly launched this fall, to provide select in-person administrative services to the University's student and community population. Harshita has worked closely with departments across the institution to identify services to be represented in the Center, and collaborate with key individuals to help support this initiative.

Harshita is dedicated to improving the user experience for students, staff, faculty and researchers at NYUAD in an inclusive manner, and believes the impact of the NYUAD Service Center will play a key role in this. Through a deep commitment and passion for inclusion, diversity, belonging, equity, and accessibility (IDBEA), Harshita serves as the departmental Inclusion Partner, with a mission to embed inclusive practices throughout the university, underpinned by equitable processes and driving excellence within the higher education space.

Harshita obtained her Bachelor's degree from the University of Waterloo, and subsequently her Master's degree from York University. Throughout her professional career, she has become a Certified Associate in Project Management (CAPM), has obtained her ITIL 4 Foundation certificate and currently pursues volunteer work as a member of the Women in Resilience (WiR) Committee for the Business Continuity Institute (BCI).

Liz is currently working for her alma mater, Kansas State University, as an Assistant Director for their growing one-stop unit. Previously, she worked in director positions with graduate students at Truman State University and Wichita State University. She was also a graduate recruiter for Emporia State University and started her career at University of Arizona with the SALT Center. She is finishing her doctorate in Public Administration where her focus is veteran transition into higher education. Outside of work, she acts as the rock music expert for her friend's trivia teams, binges true crime shows, and fanatically follows her favorite sports teams.

Catherine W. Mix currently serves as Associate Vice President of Student Enrollment Services and Director, Financial Aid at the University of Dayton. This role includes oversight of both Financial Aid and Flyer Student Services, the one-stop service office on campus. She is celebrating her 20th year at the university.

Catherine's educational background includes a Bachelor's Degree in Marketing, as well as an MBA, both from the University of Dayton. Catherine is a first generation college student and was able to attend college with the support of Federal Pell grant funding. Both of these aspects of her identity make her passionate to support students from underserved and underrepresented backgrounds to succeed academically and experience all that they can from their college experience.

Amy Mooneyham is an Assistant Director in Student Business Services at Stephen F. Austin State University. She holds a bachelor's degree from Stephen F. Austin State University and is currently working on her MBA. She has been employed with the institution for approximately 16 years, holding various roles in the Finance & Administration division as well as the university's elementary charter school. Amy resides in Nacogdoches, TX with her husband and 3 dogs. She enjoys trail running, volunteering for her local CASA agency and spending time with family and friends.

Mike Ormsby is the Director of One Stop Student Services opening this January at the University of Connecticut which includes student/family service for the areas of Financial Aid, Registrar, and Undergraduate Admission. Prior to joining UConn, Mike was the Director of the Center for Student Success at the University of Hartford which included first-year advising, financial aid, registration, billing, and orientation. When not working on One Stop he spends every moment he can with his wife and two kids.

Born and raised in Houston, Texas, Rana landed with her husband and two sons in the Dayton region in 2004 by way of a variety of Air Force bases in the U.S. and Europe. Having struggled in K-12, floundering early on in college, then starting a family and moving around, it was a gentle road to college completion—sixteen years and five universities kind of “gentle”. It turns out the experience, first as a high school graduate and multiple times as a nervous adult student, affords a unique and important perspective when working with students and eventually staff at Sinclair Community College. In 2005, with a shiny new college degree, Rana worked in area high schools supporting students prepare for placement testing and eventual enrollment at Sinclair. In 2010 she stepped into her role as Appalachian Outreach Coordinator, working with schools and organizations in Dayton’s Appalachian communities, promoting Sinclair as an important option for post-secondary education and preparing for the workforce.

In 2017 she transitioned to Enrollment Services on Sinclair’s main campus managing the Testing and Remediation Center until 2018. Next, she became the first-ever dedicated training manager for Sinclair’s Integrated Student Services Center, officially opening its doors in July, 2019. Her role has specifically focused on building, documenting, and implementing onboarding and training programs for approximately twenty Enrollment Specialists who provide both in-person and virtual support for students—ranging from admissions, financial aid, registration processes, and more. She has provided guidance to other departments looking to design their own training programs; collaborated with the Vice President of Sinclair’s Student Development Division to provide and encourage use of professional development resources; and subsequently worked with IT to build a system for tracking completed professional development. Her work continues to this day continuing to evolve the training plan as we settle into life after a pandemic. Many things have changed since 2019. Rana continues to support division’s training endeavors using visionary and innovative methods and tools.

Raven Pereida serves as the Assistant Director for Training at the Texas One Stop. In her role, she provides guidance, motivation, and transparency to incoming and current coordinators. Raven develops and creates new hire and refresher training curricula to improve staff knowledge related to financial aid, registrar, and tuition billing. With four years of experience in student services, Raven started at UT Austin in September 2020 as an Enrollment Coordinator after transitioning from a small trade school in central Texas. She earned her B.A. from Concordia University Texas. As a U.S. Army veteran, Raven’s foremost focus has always been to support and provide leadership to her One Stop team.

Jessica Plannick brings over 17 years of service to Columbus State Community College, where she has made a positive impact on student services. As the Director of Continuous Learning and Improvement, Jessica specializes in creating effective student-centered operations. Jessica excels in pinpointing areas for enhancement, crafting holistic, student-centered strategies, and fostering employee learning approaches that empower Student Central and other student service areas to provide unparalleled student support.

With a decade of experience in Higher Education, Jessica has held roles at Sam Houston State University, Rhodes College, and the University of Texas at Austin. She specializes in registrar and integrated student services, prioritizing student success and support. She earned a Bachelor's Degree in Criminal Justice from SHSU in 2009, a Master's in College Student Personnel Services from Arkansas State University in 2020, and is currently pursuing an Executive Ed.D in Educational Leadership and Policy at UT Austin.

Erica Rosales is a Student Services Specialist in Bulldog Central at Wingate University. She joined the team in 2022, but participated in several Admissions related events prior to her official start date at the institution. Since starting at Bulldog Central, Erica has assisted in the mentorship of the student workers in Bulldog Central and Orientation.

Erica is devoted to providing the best experience for the students and families that she connects with on a daily basis. Erica has worked closely with the first-generation and Spanish speaking students at the University, making the transition to college seamless for those who may not have had the resources otherwise.

Randy Rosario is an accomplished Trainer and Counselor at New York University's StudentLink Center, where he actively contributes to advancing higher education. With over seven years of experience in the field, Randy started his professional journey as a Peer Academic Advisor at John Jay College of Criminal Justice. Randy possesses a solid foundation in both disciplines, with a Bachelor of Science in Business and Computer Science. He is nearly complete with his Master of Science in Project Management at NYU, further enhancing his expertise in organizational efficiency and strategic planning.

In addition to his academic achievements, Randy has earned certifications in "Train the Trainer" and WISE financial literacy. He remains committed to advocating for students, empowering them to achieve their goals and navigate the complexities of their academic journey. By combining his diverse skill set, comprehensive education, and genuine concern for student success, Randy exemplifies a dedicated professional poised to make a lasting impact in higher education.

Andrew Roybal-Cano is the Manager of the Axe Handle (One Stop Shop) at Stephen F. Austin State University. Andrew is originally from Santa Clarita, CA and received his B.A. in Psychology from California Lutheran University. Since then, Andrew has worked at a summer camp running a high ropes challenge course and in property management in southern California prior to working in higher ed, but has been working within higher education for 6 years, with the last 4 years at SFASU. Andrew lives in Lufkin, TX with his wife and their two dogs, Oogie and Bruno. Andrew enjoys grilling/cooking, watching movies, and spending time with family and friends in his spare time.

Scott is the Founder of The Journal for One Stop Excellence and has over 20+ years of higher education experience. Most recently, Scott was the Director of One Stop Global Student Services for UMASS Global (formerly Brandman University.) Scott has also been serving ISSP as a member of the event planning committee for the annual ISSP Conference since 2020. He has had prominent roles in training, operations, finance, enrollment, and adjunct faculty primarily in the areas of international business and global management. In his spare time, Scott enjoys traveling and has been to more than 32 countries to date.

Julie Selander, Ph.D. is the Director of One Stop Student Services at the University of Minnesota. Julie has worked in higher education administration and finance for over 33 years and her experience includes a variety of leadership positions in student services and service operations. In 2000, she collaborated with her colleagues to develop the “One Stop” model, providing seamless and integrated student services in the areas of enrollment, registration, financial aid, billing, academic records, and veteran services.

Julie is a founding board member and is currently serving as the President for the Institute for Student Services Professionals (ISSP). Julie has provided consulting services with a wide variety of public and private colleges and universities around the country, including some from around the globe (Sweden, Australia, China, Japan, Canada, and England), and has assisted clients with creating and implementing integrated student service models and other continuous improvement projects. Julie presents frequently to national and regional audiences on various topics related to higher education student services. She has written several articles for publication, including a chapter for NACUBO’s Student Centered Financial Services: Innovations That Succeed.

Julie has her bachelor’s, master’s, and PhD degrees from the University of Minnesota. Her PhD is in Organizational Leadership, Policy, and Development with an emphasis in Higher Education. She has been a part-time instructor for several years at the University of Minnesota and has taught Strategic Customer Relationship Management and Customer Service Training.

Sejal Shah is a Sr. Project Manager at the University of Texas at Austin and has worked with faculty and students in various capacities over 15 years. In 1998, she led teams through the design and implementation of one stop student services at UT for billing, registration, records, and financial aid.

She is motivated by the intersection of automation, technology, and processes to enhance the student experience throughout their administrative journey. She champions removing student barriers through simplicity and using data to support strategic direction and implementation.

Lin is the assistant director at the WVU Hub who oversees training and system operations. She works closely with central team to develop training plans and create content. As the former outreach coordinator, Lin participates in various campus collaborations and event planning. After joining the WVU Hub in 2017, Lin gained first-hand experience working as a student service coordinator, and is committed to continuous service improvement as a student service manager.

Prior to WVU Hub, Lin served in senior management roles in hospitality industry establishing company policies and training programs. Her experience spans various solutions on improving service-centered department collaborations, effective training, and efficient business operations. She earned her Bachelor’s Degree in law from Xiamen University and Master’s Degree in law from College of William & Mary.

Jim Stapleton is the Associate Director of the One Stop Student Services Center at Rutgers University-New Brunswick. He joined the One Stop in 2021 and has 24 years of experience in higher education, supervising student staff, and managing call center operations.

Jim holds a master’s degree in Communication & Information Studies from Rutgers University. He is a three-time recipient of the Rutgers University President’s Recognition Program for cross-organizational collaborative efforts. Jim lives in Southern New Jersey with his wife, three children, and their dogs and cats.

Jay Stefanelli, PhD, serves as the Director of the One Stop Student Services Center. In his role, Jay provides vision, leadership, and management of the staff and operations of the center. Jay embraces the great responsibility held by universities to foster positive student experiences and remove barriers for students. As such, he acts as an ambassador to the greater university community, cultivating relationships and encouraging and prioritizing innovation, to modernize student services and revolutionize the student experience.

Dr. Stefanelli has 18 years of experience in higher education in enrollment management and student services, earned a Bachelor’s degree from Rutgers University, an MBA from Rutgers Business School, and a PhD in Higher Education from Rutgers Graduate School of Education.

Jennifer Vaden is a seasoned student services professional and data science enthusiast turned consultant with more than twenty years of higher education experience. Prior to starting her own consulting practice, she served as the director of Student Financial & Registration Services at the George Washington University, where she also earned her master's degree in Higher Education Administration. While there, Jennifer spearheaded GW’s transition from a colocation student services model to a fully integrated one stop student services team. Today, she is on a mission to help higher education leaders revolutionize the student service experience on their campuses by embracing both student-centric and staff-friendly strategies.

Shannon Vander Meulen is Co-Founder and Chief Marketing Officer of WaitWell. She founded WaitWell to solve challenges related to delivery services at the busy motor vehicle registry she owned and managed in Calgary, Alberta. In rolling out WaitWell at East Calgary Registry, she discovered that when customers join a digital queue, there is an opportunity to digitally transform the entire customer journey. Before getting into motor vehicle administration, Shannon spend 12 years working in adult education at Bow Valley College. She holds a BA from Carleton University and a Dip Ed in Adult Education from University of Calgary.

Jennifer Vick serves as the Operations Coordinator at 1Diefendorf, the University at Buffalo South Campus one-stop Student Services Center. The 1Diefendorf team supports students, faculty and staff with Financial Aid, Registrar, Student Accounts, and UB Card related inquires. Aside from ensuring the center is operating efficiently each day, Jennifer also represents Student Accounts at the center. In addition to leading the 1Diefendorf team Jennifer works as an Administrative Staff Assistant out of Business Services at the university, she has many years of experience working alongside of senior leadership.

Megan has over 13 years of higher education experience, all at Indiana University. She has a passion for helping to ensure students have the necessary tools to successfully navigate the business of being a student. She enjoys connecting with and helping students throughout their higher education experience.

She began her career at the university in the School of Optometry before beginning her time with the university's one stop, Student Central. Since joining Student Central in 2013, she has advanced her career by helping to develop Student Central's current policies, overall operating strategies, and contact center. Megan currently serves as Student Central’s Senior Associate Director.

Chevaun Whitman serves as the Director for Bear Essentials One-Stop Student Services at Morgan State University. Her student services professional journey began as a federal work-study student and has led to two decades of experience working in various student services roles. Her commitment to the student experience is rooted in her firm belief that we all deserve access to higher education. She is inspired by the people who support students along the way.

Judith Witherspoon, Senior Vice President, National Director of Sales and Marketing, holds an M.S. Degree in College Student Personnel. Ms. Witherspoon oversees the Edamerica marketing and sales divisions. During her 33-year career in higher education, she has worked in the areas of career services, financial aid, student services and college outreach. She has used this experience to guide Edamerica in the development of third-party support services for colleges and universities.

Ms. Witherspoon passionately promotes student access initiatives. Early in her career, Ms. Witherspoon developed a college and financial aid awareness using a mobile outreach program that served students in urban and hard to reach rural areas. She was also instrumental in developing eCampusTours.com, a website that provides access to virtual college tours and financial aid information.

George began working at West Virginia University in November 2015 where he became the first Director of the WVU Hub. The WVU Hub is the students’ connection to Financial Aid, Scholarships, Federal Work Study, Student Accounts, Revenue Services and the University Registrar. Prior to his return to WVU, George assisted in the creation of the Fairmont State University and Pierpont Community Technical College One Stop.

In addition to his many years of higher education experience in financial services, George has also been an assistant baseball coach at West Virginia University and West Liberty University, and head coach at Fairmont State University where he won the Conference Coach of the Year in 2009. He recently retired from coaching high school baseball after a combined 25 years in coaching.

George currently serves on the ISSP Conference Planning Committee and has contributed to prior Leadership Panels at the conference. George currently enjoys watching his wife Nikki coach her college softball and summer travel teams; watching his son Joseph assist the WVU baseball team; his son Thomas march in the WVU band and cheering on his daughter MJ at her swim meets.